Return & Refund Policy
Last Revised: October 16, 2026 | Industry Standard Foodtech & SaaS Terms
1. Overview of Two Distinct Refund Domains
MR.Genious operates as a B2B SaaS restaurant management software. Therefore, our refund rules address two distinct tiers:
- B2B Platform Subscriptions: Software subscription plans and POS register seat licenses paid by restaurant operators to MR.Genious.
- Patron / Dining Order Transactions: Food & beverage orders placed by dining guests at merchant restaurants processed through the MR.Genious POS or online ordering.
2. B2B SaaS Subscription Refunds
14-Day Evaluation Window: New restaurant chains subscribing to MR.Genious annual plans are eligible for a full refund of software subscription fees within fourteen (14) calendar days of initial account onboarding, provided system configuration assistance has been utilized.
Monthly Subscriptions: Monthly SaaS plans are billed recurringly and are non-refundable for partial billing periods. You may cancel your subscription at any time via the Store Setup workspace, after which you retain full system access until the end of the current billing cycle.
Hardware & Terminals: Physical peripherals (thermal receipt printers, barcode scanners, cash drawers) procured through certified hardware partners carry manufacturer warranties and are subject to the specific hardware distributor’s 30-day exchange policy for defective units.
3. Dining Customer & Food Order Disputes
MR.Genious provides the Point of Sale software infrastructure but is not the seller of food or beverage items. Individual dining refunds, table cancellations, or meal quality complaints are governed by the merchant restaurant's internal policy:
- Order Cancellation prior to Kitchen Preparation: If an order ticket has not yet been accepted by the Kitchen Display System (KDS), counter staff can cancel the ticket and initiate an instant tender reversal.
- Food Preparation & Quality Disputes: Once items are prepared or bumped on the KDS, refund approvals require a Manager PIN authorization on the POS workstation.
- Delivery Order OTP Failures: In cases of customer unavailability or incorrect address entry during fleet delivery, the refund is subject to merchant and rider dispatcher review.
4. Refund Processing Timelines
When an authorized refund is executed through the MR.Genious POS integration:
- Cash Tenders: Handled immediately at the counter upon supervisor sign-off.
- Card & Online Gateway Payments: Processed back to original source accounts within 5 to 7 business days, subject to the card issuing bank's settlement schedule.
- UPI / Instant Net-Banking: Usually settled within 24 to 48 banking hours.
5. Dispute Escalation
For billing discrepancies or subscription refund requests:
billing@mrgenious.com | Commercial Accounts & Merchant Billing